Changed
your mind?

Fourteen-day
cooling-off period.

Notify us within 14 calendar days of receipt via support@illumimasks.com. Send the product to the provided return address no later than 14 days after that notice.

The customer pays the direct return postage and packaging costs. Use tracked shipping and keep proof of dispatch; return risk remains with you until receipt.

Inspection is fine.
Use reduces value.

You may assess the mask as you would in a shop: inspect it visually, briefly try the fit and briefly test its operation. Do not wear or use it at a party, photo shoot or event.

• Return the mask, controller, cable and every received part complete.
• Pack the product safely; preferably use the original product packaging.
• Make-up, sweat, skincare products, odour, smoke, dirt, scratches, bent light wire, cable damage or missing parts count as use or loss of value.
• Every return is inspected and documented upon receipt.

After receipt
and inspection.

We refund within 14 days of your withdrawal notice, but may wait until receiving the product or valid proof of dispatch. Original standard delivery is refunded; extra costs for a more expensive delivery choice are not.

A wrong or defective delivered product is assessed separately. For a confirmed issue, Illumi Masks bears the necessary return costs.

Copy.
Complete. Email.