ILLUMI MASKS

TERMS / ORDER FLOW

Clear terms.
For both sides.

These terms describe the ordering, payment, shipping and returns flow at Illumi Masks.

01 / ORDER CONFIRMATION

Ordered online.
Confirmed by email.

After placing your order, you receive an acknowledgement from orders@illumimasks.com with the overview and final total, without account details. Payment instructions follow separately later. For support, contact support@illumimasks.com.

02 / ORDER

Clear price.
Clear payment.

The cart shows product prices, any discount and shipping before you order. Payment instructions will follow separately by email later. An order may be declined in case of an obvious pricing error, incorrect details or unexpected unavailability; if so, we inform you and refund any payment received.

Risk transfers upon physical receipt of the shipment.

03 / CONSUMER RIGHTS

Returns.
Clearly arranged.

A 14-day withdrawal right generally applies. See Returns and Privacy. Mandatory consumer rights always remain applicable.

Dutch law applies without prejudice to mandatory protection in the consumer's country of residence. Version: 20 July 2026.

04 / OFFERS

Clear
offer conditions.

The bundle offer provides €5 off with 2 masks, €10 with 3 masks and then €5 extra for every additional mask. Every mask qualifies. The discount is applied automatically, cannot be exchanged for cash and applies while the products remain available. Shipping charges remain applicable.