TERMS / ORDER FLOW
Clear terms.
For both sides.
These terms describe the ordering, payment, shipping and returns flow at Illumi Masks.
Requested online.
Acknowledged by email.
After your order request, you receive an acknowledgement with the summary and final total. That acknowledgement is not a payment request and does not constitute acceptance of the order.
Clear price.
Clear payment.
The cart shows product prices, any discount and shipping before you order. Payment instructions will follow separately by email later. An order may be declined in case of an obvious pricing error, incorrect details or unexpected unavailability; if so, we inform you and refund any payment received.
Risk transfers upon physical receipt of the shipment.
Returns.
Clearly arranged.
A 14-day withdrawal right generally applies. See Returns and Privacy. Mandatory consumer rights always remain applicable.
Dutch law applies without prejudice to mandatory protection in the consumer's country of residence. Version: 20 July 2026.
Clear
offer conditions.
Two masks receive an automatic €5 discount, three masks receive €10 and every additional mask then increases the discount by €5. Every mask qualifies. The discount is applied automatically, cannot be exchanged for cash and applies while the relevant products remain available. The selected shipping charge remains applicable.
